Financial services onboarding
Can an agent open an account or start an application with you?
Financial services is about 1% of agentic traffic but grew 124% month on month in HUMAN’s April-May 2026 data. Early, high-value, and heavily regulated.
The goals agents are asked to complete
- Find the right product → check eligibility → start an application
- KYC and identity steps (Observe mode only)
- Rate and fee disclosures an agent can quote
- Accessible, keyboard-reachable forms
Honest context.
Synthetic data only; no credit or eligibility decisions are made or influenced. DORA clauses in the DPA.
Typical budget line: Digital channels and compliance.
sample · financial-services funnelSample data
| Persona ↓ / Agent → | Claude CU | Gemini CU | Browser Use | OpenAI CUA |
|---|---|---|---|---|
| First-timer, mobilepatience 5 · iPhone | ||||
| Impatient shopperpatience 2 | ||||
| Older adult, low dexteritymin target 44px | ||||
| Non-native reader (B1)CEFR B1 | ||||
| Keyboard-onlyno pointer |
Column fails → agent-class problemRow fails → persona problemSame step in ≥3 cells → product bug
Click any cell to see the blocking step and evidence.
2.6%
Share of agentic activity that reaches checkout or payment. Discovery is about 76%. Most agent failures happen long before “Pay”.
Source: HUMAN Security, Jul 2026
6,000+
Digital-accessibility lawsuits projected in the US for 2026; 79% target e-commerce.
Source: UsableNet midyear report, 2026
Questions buyers ask
What does alt.qa test on a financial services onboarding site?
Find the right product → check eligibility → start an application; KYC and identity steps (Observe mode only); Rate and fee disclosures an agent can quote; Accessible, keyboard-reachable forms.
Is it safe to run on production?
Yes, within a signed Test Authorization: read-only or Act mode on production, every run stops before payment, synthetic data only, and at most two sessions per origin.
When can we start?
Now. Design-partner and pilot slots are open for Q4 2026.
See where agents stall on your financial services onboarding funnel.
Run one free cell on a property you own. No sales call, no card.