Insurance quote & apply
Can an agent get your customer a quote, or does it die on page three of the form?
Long, branching forms are where agents fail most. AudioEye’s study found agents complete 96% of tasks on accessible sites and 31% on inaccessible ones, and quote forms are where accessibility debt collects.
The goals agents are asked to complete
- Get a quote → compare cover → start an application
- Error messages below the fold and silent validation
- Unlabelled radio groups and custom dropdowns
- Policy wording an agent cannot answer yes / no
Honest context.
We never enter real personal data: synthetic applicants only, and KYC steps stay in Observe mode. Our DPA includes DORA ICT third-party clauses for EU insurers.
Typical budget line: CX / DEM and compliance budgets.
sample · insurance funnelSample data
| Persona ↓ / Agent → | Claude CU | Gemini CU | Browser Use | OpenAI CUA |
|---|---|---|---|---|
| First-timer, mobilepatience 5 · iPhone | ||||
| Impatient shopperpatience 2 | ||||
| Older adult, low dexteritymin target 44px | ||||
| Non-native reader (B1)CEFR B1 | ||||
| Keyboard-onlyno pointer |
Column fails → agent-class problemRow fails → persona problemSame step in ≥3 cells → product bug
Click any cell to see the blocking step and evidence.
96% vs 31%
AI agent task completion on accessible vs inaccessible sites (1,560 runs, 6 models); agents used 43% more tokens on inaccessible sites.
Source: AudioEye study, 24 Sep 2026
Since 28 Jun 2025
The European Accessibility Act applies; enforcement is active in the Netherlands, Sweden, France and Norway.
Source: Deque, 2026
Questions buyers ask
What does alt.qa test on a insurance quote & apply site?
Get a quote → compare cover → start an application; Error messages below the fold and silent validation; Unlabelled radio groups and custom dropdowns; Policy wording an agent cannot answer yes / no.
Is it safe to run on production?
Yes, within a signed Test Authorization: read-only or Act mode on production, every run stops before payment, synthetic data only, and at most two sessions per origin.
When can we start?
Now. Design-partner and pilot slots are open for Q4 2026.
See where agents stall on your insurance quote & apply funnel.
Run one free cell on a property you own. No sales call, no card.