Support
Real people, honest response times.
We would rather promise one business day and beat it than promise two hours and miss it.
Documentation
Quickstart, concepts, allow-listing, payments sandbox, API, CLI and MCP.
Learn more →Email support
[email protected]: a person replies within one business day (Mon-Fri).
Status
Component status for the site, Lab downloads and (once live) each agent adapter.
Learn more →Contracted response times
| Severity | Definition | Pilot / Standard | Premier |
|---|---|---|---|
| P0 | Your release is blocked by alt.qa | 4 business hours | 1 hour, 24×7 |
| P1 | Major feature unavailable | 1 business day | 4 business hours |
| P2 | Question or minor issue | 2 business days | 1 business day |
Response times apply only where written into your order form. See SLA.