Failure class
Policy cannot resolve to yes / no
Returns, cancellation or coverage policies cannot be answered with a clear yes or no.
Who it hits
Agents asked “is cancellation free?” cannot answer and escalate to the human.
How to fix it
- State the rule in one sentence at the top.
- Use structured data for key policy facts.
How alt.qa detects it
We tag a finding as “Policy cannot resolve to yes / no” when the trace shows this pattern at the blocking step. It only becomes a ticket once it is Confirmed (reproduced in two or more cells or by replay), and we show which personas and agents it hit.
In an Alt Matrix
Look for the pattern: a failing column usually means an agent-class problem; a failing row a persona problem; the same step failing in three or more cells a product bug.
See where agents fail on your funnel.
Run one free cell on a property you own. No sales call, no card.