Failure class
Broken flow (true bug)
The funnel is broken for everyone: a 500, a dead link, a missing step.
Who it hits
Every row and column fails at the same step.
How to fix it
- Fix it, and add the goal to your CI release gate.
How alt.qa detects it
We tag a finding as “Broken flow (true bug)” when the trace shows this pattern at the blocking step. It only becomes a ticket once it is Confirmed (reproduced in two or more cells or by replay), and we show which personas and agents it hit.
In an Alt Matrix
Look for the pattern: a failing column usually means an agent-class problem; a failing row a persona problem; the same step failing in three or more cells a product bug.
See where agents fail on your funnel.
Run one free cell on a property you own. No sales call, no card.