Failure class
Error below the fold or unclear validation
A validation error appears off-screen or without saying what to fix.
Who it hits
Agents retry the same click; impatient personas abandon.
How to fix it
- Move focus to the first error and describe the fix.
- Keep errors next to the field.
- Do not disable the submit button silently.
How alt.qa detects it
We tag a finding as “Error below the fold or unclear validation” when the trace shows this pattern at the blocking step. It only becomes a ticket once it is Confirmed (reproduced in two or more cells or by replay), and we show which personas and agents it hit.
In an Alt Matrix
Look for the pattern: a failing column usually means an agent-class problem; a failing row a persona problem; the same step failing in three or more cells a product bug.
See where agents fail on your funnel.
Run one free cell on a property you own. No sales call, no card.