Failure class
No confirmation before an irreversible action
A single click submits an order, application or cancellation without a review step.
Who it hits
Agents following vendor safety rules pause or refuse; some personas submit by mistake.
How to fix it
- Add a review step with a clear summary.
- Allow undo where possible.
How alt.qa detects it
We tag a finding as “No confirmation before an irreversible action” when the trace shows this pattern at the blocking step. It only becomes a ticket once it is Confirmed (reproduced in two or more cells or by replay), and we show which personas and agents it hit.
In an Alt Matrix
Look for the pattern: a failing column usually means an agent-class problem; a failing row a persona problem; the same step failing in three or more cells a product bug.
See where agents fail on your funnel.
Run one free cell on a property you own. No sales call, no card.